Privacy Policy¶

Last Updated: April 12, 2025

Introduction¶

At ZSoftly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our IT services, website, or other digital assets. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect¶

Personal Information¶

We may collect personal information that you voluntarily provide to us when you: - Express an interest in obtaining information about us or our services - Participate in activities on our services or otherwise contact us

The personal information we collect may include:

Contact Data: First and last name, email address, postal address, phone number, and other similar contact information.
Business Data: Business name, size, industry, and other business-related information.
Technical Data: IP address, browser type, operating system, and other technical information about your device.

Information Collected Through Our IT Services¶

As an MSP (Managed Service Provider), we may collect additional information when providing IT services:

System Information: Information about the performance and security of your IT systems.
Network Data: Information about your network configuration and traffic for security monitoring.
User Activity: Logs and records necessary for troubleshooting and security purposes.
Backup Data: Data backed up as part of our disaster recovery services.

How We Use Your Information¶

We use the information we collect for various business purposes, including:

Providing IT Services: Delivering, maintaining, and improving the IT services you've contracted for.
Security Monitoring: Protecting your systems from threats and unauthorized access.
Business Operations: Managing our relationship with you, including billing and support.
Communications: Responding to your inquiries and providing information about our services.
Legal Compliance: Complying with applicable laws, regulations, and legal processes.

Disclosure of Your Information¶

We may share information in the following situations:

Service Providers: With third-party vendors and providers necessary to provide our services.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
Legal Requirements: To comply with applicable laws and regulations, to respond to lawful requests and legal process.
Protection of Rights: To protect our rights and the rights of others.

Data Security¶

We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Privacy Rights¶

Depending on your location, you may have rights regarding your personal information, such as:

Right to Access: Request access to personal information we hold about you.
Right to Correction: Request correction of any incomplete or inaccurate information.
Right to Erasure: Request deletion of your personal information under certain circumstances.
Right to Object: Object to our processing of your personal information.

To exercise any of these rights, please contact us using the information provided below.

Data Retention¶

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Children's Privacy¶

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit information from children.

Changes to This Privacy Policy¶

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us¶

If you have questions about this privacy policy or our practices, please contact us at:

Email: privacy@zsoftly.com
Phone: +1 (613) 979-1065
Mail: ZSoftly, 116 Albert Street, Suite 300, Ottawa, Ontario K1P 5G3